Our policy lasts\u00a03\u00a0days. If\u00a03\u00a0days have gone by since you got your purchase, unfortunately we cannot offer you a refund.<\/p>\n
If the product has not been used in any way and it is in its original packing it can be exchange only after 14 days since you got it.<\/p>\n
We do not refund sale products, we only exchange!<\/p>\n
If product was used we cannot exchange\u00a0it.<\/p>\n
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To be eligible for a return, your item must be unused and in the same condition that you\u00a0bought it in. It must also be in the original packaging, with its hygiene sticker and the HT!<\/p>\n
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Several types of goods are exempt from being returned. We also do not accept products that are intimate or any sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n
Please note, gift cards and sale products have only 2 days to be refunded.<\/p>\n
Additional non-returnable items:<\/p>\n
Downloadable software products<\/p>\n
Some health and personal care items<\/p>\n
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To complete your return, we require a receipt or proof of purchase.<\/p>\n
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Any item not in its original condition; is either damaged or missing parts for reasons not due to our error; any item that is returned more than 30 days after delivery – will\u00a0not be refunded or replaced. If you used it and it\u00a0is damaged\u00a0due to your use of it, we have no\u00a0warranty for it.<\/p>\n
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Refunds (if applicable)<\/p>\n
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the\u00a0confirmation or rejection of your refund.<\/p>\n
If you refund is confirmed, it\u00a0will be processed and a credit will automatically be applied to your credit card or other original method of payment, within a certain amount of days.<\/p>\n
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Late or missing refunds (if applicable)<\/p>\n
If you haven\u2019t received a refund yet, first check your bank\u00a0statement.<\/p>\n
Then contact your credit card company, as it may take some time before your refund is officially confirmed. Next contact your bank. There is often some processing time before a refund is being issued. If you\u2019ve done all this and you still have not received your refund yet, please contact us at info@natureza-tyle.com<\/strong><\/p>\n \n Sale items (if applicable)<\/p>\n Only\u00a0full-priced items may be refunded or exchanged! unfortunately sale items cannot be refunded.<\/p>\n \n Exchanges (if applicable)<\/p>\n